The same person in the driver’s seat, wherever possible.
0108 Assistance with travel/transport arrangements
Door-to-door transport, usually with the worker who is already in your week — not a different stranger every appointment.
Participants getting to appointments, work or activities who want continuity rather than a rideshare.
Transport sounds simple until it is not. The wrong driver, the wrong vehicle, an unfamiliar face on a stressful morning, and the whole day comes apart. We do transport as part of a support relationship rather than as a standalone ride. Where a participant has a regular worker with us, we aim to have that worker drive.
What we provide
Door-to-door transport, wheelchair accessible — medical appointments, day programs, work, study, social, faith and community events
Bundled transport and support — the worker stays with the participant through the appointment, not just the ride
Recurring routines — Monday hydro, Wednesday group, Friday family visit — same worker and same time wherever the roster allows
Coordination with the appointment — we read the calendar, allow buffer time, and do not leave a participant waiting on the kerb
Support for participants who find travel hard — sensory needs, anxiety, or a history of bad experiences with rotating drivers
Who it's for
A participant for whom a different rideshare driver every appointment is genuinely destabilising
An older participant who has stopped accepting transport supports after repeated bad experiences with rotating casual staff
A working family whose participant needs reliable weekday transport to a program, where a no-show has consequences
What makes us different
The standard sector model treats transport as a unit of activity — a kilometre, a trip, an invoice line. We treat it as part of the support relationship. The worker who picks you up on Tuesday for hydro is often the same worker who is at your place on Thursday for community access, and that continuity is the whole point. Being family-led shows up here too: we understand that a quick trip to the shops can become a visit to a cousin in Mt Druitt, and we plan with that flexibility rather than treating it as scope creep.
How it usually unfolds
Transport almost always starts as part of a broader support package — community access, in-home support or skills work. The coordinator or family flags the recurring trips, we build them into the roster, and the worker already in the participant’s life takes the wheel. For standalone transport, which is less common but offered, we still aim to allocate a consistent driver from the start. The first fortnight we tighten the timings — buffer for traffic, buffer for the participant’s pace, buffer for the appointment running over. By week three or four the routine is settled. Coordinators get monthly summaries.
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