HOW WE STARTED
Ten years in the system told Chloe what was missing.
"We started CCSS because more care, more attention, and more compassion shouldn't be rare." — Chloe Pili-Gaitau
Chloe Pili-Gaitau spent more than a decade in aged care before starting CCSS. She saw the rosters that rotated three new faces through a participant's home in a fortnight, the plans written in language no family could read, and the quiet moments where someone just needed a person who knew their name. In 2022, she stopped working around it and started something built to fix it.
Dennis Pili-Gaitau brought twenty years of health and wellness experience, a professional rugby career, and an accredited Strength and Conditioning credential to the same kitchen table. His belief that movement is medicine became the spine of our Exercise Physiology and Therapeutic Support work — not gym sessions, but the kind of practical, body-aware care that helps people sit longer, walk further, and get back to the things they used to do without thinking.
The family thread is not decoration. It's how we run the place. Workers are matched to participants on personality and preference before postcode. Families are kept in the loop the way our own family would expect — directly, in plain English, with faith and language considered rather than ignored. When a participant says aiga or whānau, the person on the other side of the conversation knows what that means and what it asks of us.
What comes out of all of that is a short promise. Small, matched teams, wherever possible. Plain English on every email, plan, and invoice. No last-minute surprises, no jargon dumps, no chasing. The boring parts done properly so the important parts have room to happen.
Service design
Strength & conditioning
Dennis Pili-Gaitau
Founder & Director
Twenty years in health and wellness, accredited Strength & Conditioning coach , former professional rugby player. Dennis built the movement side of the business on a simple belief
“Strong bodies and steady minds, that’s the work.”
Service design
Family liaison
Chloe Pili-Gaitau
Founder
More than a decade in aged care before co-founding CCSS, after watching too many providers miss the basics, care, attention, compassion. Chloe sets the tone for how every...
“More care, more attention, more compassion, every visit.”
Participant success
Onboarding
Lucas Smyth
Participant Success Manager
Lucas came to this from AV tech, which sounds like a detour until you watch him untangle a roster. He looks after how the service actually lands, the first month, the fit between a worke...
Participant success
Settling in
Kealy Desaix
Participant Success Manager
Nine years managing a Fitness First club before joining ContractCare, which is better training for this work than it sounds. Kealy spent the best part of a decade noticing when a regular stopped...
Participant success
Operations
Sophie Guenanin
Participant Success Manager
Sixteen years running clinics and practices across Sydney, most recently as Chief of Staff at a multi-site clinic group. Sophie knows what makes a service hold together day to day, the roster th...
Recruitment
Worker matching
Prabhjot Kaur
Talent Consultant
Recruitment and HR across aged care and healthcare, three years in Support at Home hiring and onboarding care workers, and before that placing allied health professionals into role...
“It’s not just about filling a position, it’s about finding someone who is a good fit for the person they will be supporting.”
Ambassador
Community
Kyle Jaggard
Contract Care Ambassador
Kyle represents ContractCare in the community and around the office. He knows the team, the participants and the rhythm of the place better than most of us.
Compliance
Advocacy
Melissa Murray
Compliance Officer
More than a decade supporting children and adults with disability across multiple countries. Melissa holds the compliance and advocacy line so the rest of the team can get on with the work.
WHAT YOU CAN COUNT ON
Small, matched teams
Support workers carefully matched to the participant’s personality, goals and household. Wherever possible it’s the same small team, so nobody is re-explaining their story to a stranger on a Tuesday.
Plain English, every time
Plans, emails, and invoices written so a participant, a parent, and a discharge planner all read the same thing. No jargon dumps, no acronym soup, no surprises at the end of the month.
Care that fits how you live
Cultural background, faith, language, and family structure are part of the plan, not a tick box. Family-led and multicultural — built to honour whoever walks through the door.
What we don’t do
We would rather tell you this up front than take a referral we cannot do properly.
We are not a specialist behaviour support provider. We do not write functional behaviour assessments or behaviour support plans, and we are not registered to use regulated restrictive practices. Where a participant already has a behaviour support plan written by an NDIS behaviour support practitioner, our workers can be trained in it and support it consistently — but the plan itself needs a provider registered for specialist positive behaviour support, and we will help you find one.
We do not provide support coordination. If you need a coordinator, we can point you to good ones.
And if what you need sits outside what we are registered for, we will say so on the first call rather than the third.
FACTS · REGISTERED · AUDITED
NDIS provider 4-JRM4VRM
ABN 66 674 203 573
Registered across eleven classes of support
Audited against the NDIS Practice Standards
Australian-owned
Direct line (02) 9052 4930
Have a participant in mind? Let's talk this week.
Referrers get a same-week response. Participants and families get a real conversation, not a form letter. Either way, you reach a person.