Getting out, staying connected, doing what actually matters.
0125 Participation in community, social and civic activities
The pool, the library, the church group, the cousin’s birthday — with a worker who knows you and does not need the story explained again.
Participants who want consistent company for outings, social groups or recreation.
This page is for participants and families working out what a good week looks like, and for support coordinators putting a plan into action. Community access with us is about the actual things you want to do rather than a generic outing. The same worker each week wherever we can manage it, so nobody is starting from zero on a Tuesday afternoon.
What we provide
Regular weekly outings — recreation, social, community, faith-based or family events, structured around what you have told us matters
One-to-one support — in ordinary community settings, at the participant’s pace
Skill-building inside the outing — using public transport, ordering at a cafe, managing money at the shops, navigating crowded spaces
Cultural and community connection — church, language group, community and faith events that matter to the participant’s culture, whatever that culture is
Support that flexes with the day — if a participant is not up to what was planned, the worker adapts rather than abandoning the shift
Documentation that earns its keep — progress notes a coordinator can use at plan review, not boilerplate
Who it's for
A young adult who wants to start getting out independently but needs a steady hand for the first six months of bus routes and crowded spaces
An older participant whose family wants them to stay socially connected — church, RSL, lawn bowls — without the family driving every trip
A participant with anxiety in public who needs the same trusted face before they will leave the house
What makes us different
Community access is the service where staff turnover hurts most. A new face every fortnight means re-explaining the medications, re-introducing yourself to the barista, rebuilding trust. We roster a small matched team — usually one primary worker and one backup — so you are seeing familiar faces rather than a casual pool. The family-led part shows up in the small stuff: we understand obligation to extended family, we understand that for a lot of our families a weekend faith commitment is not optional, and we do not treat cultural events as outings — they are life. That holds whether the household is Pasifika, Arabic-speaking, South Asian or anywhere else.
How it usually unfolds
You or your coordinator sends through the plan extract and a short note on what the participant actually wants out of community access. We come out for a no-pressure meet-and-greet at home, usually within the first week — coffee, a chat, no clipboards. From there we propose a worker match and a starting roster, often two shifts a week to begin. The first month we keep it close to home and predictable while the relationship builds. By month two we are usually venturing further, and by month three there is a rhythm the participant owns. Progress notes go to the coordinator monthly, or more often if something changes.
Ready to start? Let's get a worker matched.
Refer someone, ask a question for your own family, or pick up the phone. A real person responds the same business day.
