Clinical depth, without the clinical coldness.
0114 Community nursing care · 0104 High intensity daily personal activities
Community nursing and high-intensity personal care from a registered provider — with registered nurses who explain everything and train the family alongside the workers.
Participants with complex health needs, and hospital discharge teams planning a safe handover.
This page is mainly for coordinators, hospital discharge planners and families managing high-intensity needs at home. We deliver community nursing (0114) and high intensity daily personal activities (0104) — the clinical end of the NDIS, done by clinicians who don’t talk past you. If you are scoping a complex package, this section names exactly what we cover, and it says plainly where we would refer instead.
What we provide
Enteral feeding and management — PEG set-up, management, troubleshooting and family training
Urinary catheter management — indwelling and intermittent, including suprapubic
Tracheostomy management — suctioning, stoma care, and emergency response training for the support worker team
Complex wound management — including chronic and post-surgical wounds, pressure injury management and dressing regimens
Complex bowel care — including procedures where properly authorised
Subcutaneous injections and medication support — complex regimens delivered under registered nurse oversight, in line with NSW medication handling requirements
Post-discharge handover — meeting the participant on the ward, walking the discharge with the family, taking handover from hospital nursing directly
Delegation, training and competency sign-off — for support workers carrying out high-intensity tasks, signed off individually by a registered nurse before they work unsupervised
Who it's for
A participant being discharged with a new PEG or tracheostomy whose family needs a registered nurse leading the home set-up and a trained worker team to sustain it
A participant with stable but complex needs — long-term catheter, chronic wound, daily injections — who has been bouncing between agency nurses and wants a small consistent team
A coordinator with a participant in a SIL or SDA setting where the on-site staff need high-intensity competency sign-off
What makes us different
Complex clinical care is where families most often get treated as the patient rather than the partner. We work the other way: the registered nurse explains everything, trains the family alongside the workers, and writes care plans a family can read without a glossary. Being family-led matters here in particular — in many of the households we support, caregiving is shared across generations, and our plans assume that aunties, siblings and adult children are part of the care team rather than bystanders. We have seen that pattern across Pasifika, Arabic-speaking and South Asian families alike, and we build for it rather than around it.
How it usually unfolds
For hospital discharges, ring us as early as you can — ideally a week before discharge, even if the date is not locked. A registered nurse visits the ward, takes handover from the hospital team and meets the family. For community referrals, the nurse does a home assessment within three to five days and writes the nursing care plan. From there we match a small team of support workers, usually two or three people, and the nurse trains them in the home, signing off competency for each high-intensity task. The nurse stays involved with regular reviews — weekly or monthly depending on complexity — and is on call for the team. Coordinators get clinical updates at whatever cadence they need.
Ready to start? Let's get a worker matched.
Refer someone, ask a question for your own family, or pick up the phone. A real person responds the same business day.
