Personal care at home, from people who learn how you like it done.
0107 Assistance with daily personal activities · 0104 High intensity daily personal activities
Personal care in your own home from a small, matched team — culturally responsive and respectful of how you live.
Participants needing daily personal care, and families who want to know who is coming.
Someone in your home, helping with the parts of life most people do privately. The worker who shows up has to be the right fit, and they have to keep showing up. We staff in-home support with small teams, and we work hard to hold those teams steady. For coordinators: this is the service where worker continuity makes or breaks plan utilisation.
What we provide
Personal care — showering, dressing, grooming, toileting, oral care, skin care
Mealtime support — meal preparation, assistance with eating, dietary requirements, cultural food preferences
Mobility and transfer support — including hoist transfers and two-person assists where required
High intensity personal care — where a participant needs it, delivered by workers signed off as competent for the specific task by a registered nurse (0104)
Medication prompting and administration — under appropriate delegation
Household tasks alongside care — light cleaning, laundry, bed-making, done during a personal care visit and claimed as a separate line so you can see exactly what you paid for
Overnight and sleepover supports — where they are in plan
Respite-style in-home support — for family carers who need reliable cover
Who it's for
A participant living independently who needs morning and evening personal care and has had enough of a rotating roster of casual workers
An older participant whose family provides most of the care and needs scheduled relief — the same worker, predictable hours
A participant returning home after hospital who needs personal care ramped up temporarily while they recover
What makes us different
Personal care is where cultural fit stops being a nice-to-have. Modesty norms, gender preferences, who can be in the room during a shower, how food is prepared, how elders are addressed — these things matter, and they matter more when the support is happening in the home. Being a multicultural, family-led team means we get this without having to be briefed. We also keep our in-home teams small on purpose: most participants see regular workers rather than a rotating roster. That is a deliberate trade-off — slightly less flexibility for far more consistency.
How it usually unfolds
After the coordinator or family makes contact, we send through a short intake form and arrange a home visit, usually within a week. The visit is the participant, the family and one of our senior workers — we look at the home, talk through the routines, and listen for the things that matter (which side of the bed, which towel, which mug, which music). From there we propose a small team and a starting roster. The first fortnight is settling-in, and we expect a few adjustments to timings and tasks. By week three the routines are usually stable. Reviews are scheduled, but workers are also expected to flag changes between them — care should adapt to the person, not the roster.
Ready to start? Let's get a worker matched.
Refer someone, ask a question for your own family, or pick up the phone. A real person responds the same business day.
